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The player reached an agreement with the casino outside of the complaint thread. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Joy Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Contacting the casino’s customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Joy Casino, your account, withdrawals ルーレット, or anything else. Based on the test we have conducted, we have rated the customer support of Joy Casino as average.
In the “Return” section, you can activate this bonus, which is given without a deposit and carries a 3x wager. While registering, don’t forget to enter the bonus code ‘KARSSENTV‘ in the “Bonus Code” field. This code will score you a generous 200% bonus, plus 200 free spins on one of the slot machines.
We had engaged in a conversation with the player and the casino to better understand the issue. After a thorough review of the case and discussions with the casino, it had been determined that the player’s bonus funds were confiscated in error. The casino had restored the bonus funds to the player’s account. We had kept the complaint open and continued to mediate between the player and the casino. After a while, the player confirmed that he had received the funds.